Privacy Policy
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Effective Date: 11.09.2024
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At Villa Belina, accessible from www.villabelina.com (the “Website”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a booking through the Website.
By using the Website, you consent to the collection and use of your personal data as described in this policy. If you do not agree with any part of this policy, please discontinue using our Website.
1. Information We Collect
We collect several types of information to improve your experience on our Website and to facilitate bookings.
1.1 Personal Information
When you make a booking or contact us through the Website, we may collect the following personal information:
• Full Name
• Email Address
• Phone Number
• Billing Address
• Payment Information (credit card details or other payment methods)
• Passport or identification details (when required by law)
1.2 Non-Personal Information
We also collect non-personal information automatically when you interact with the Website, such as:
• IP Address
• Browser type and version
• Operating system
• Referring website URLs
• Information about how you use the Website (pages viewed, time spent, etc.)
.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, improve website functionality, and analyze our traffic. Cookies are small data files stored on your device. You can control or delete cookies through your browser settings.
Types of cookies we use:
• Essential Cookies: Necessary for the Website to function properly.
• Analytical/Performance Cookies: To monitor Website usage and improve its performance.
• Marketing Cookies: To deliver relevant advertisements.
2. How We Use Your Information
We may use the personal information we collect for the following purposes:
• To process bookings: To manage and confirm your reservation, send booking confirmations, and provide customer support.
• To improve our services: Analyze trends, conduct research, and improve the Website’s functionality.
• Marketing purposes: Send you marketing communications, special offers, and promotional materials if you have opted in to receive such communications.
• Legal obligations: Comply with any legal or regulatory requirements, such as reporting to government authorities.
We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.
3. Sharing Your Information
We may share your information in the following circumstances:
3.1 Service Providers
We may share your personal information with third-party service providers who assist us with payment processing, data hosting, marketing services, or other necessary services to operate the Website and manage your bookings.
3.2 Legal Compliance
We may disclose your personal information to government authorities or other parties if required to comply with applicable laws, regulations, or legal processes, or to protect the rights, safety, or property of Villa Belina, our users, or the public.
3.3 Business Transfers
In the event of a merger, sale, or transfer of some or all of our business or assets, your information may be transferred as part of the transaction.
4. Data Security
We take appropriate measures to secure your personal information and prevent unauthorized access, loss, misuse, or alteration. This includes using encryption, secure servers, and other industry-standard security technologies.
While we strive to protect your personal data, no transmission method over the internet is completely secure, and we cannot guarantee the absolute security of your data.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Object: You can object to the processing of your personal data, especially for direct marketing purposes.
• Right to Data Portability: You can request to receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: If you’ve given consent for the processing of your personal data, you can withdraw this consent at any time.
To exercise any of these rights, please contact us at reservations@villabelina.com. We may need to verify your identity before processing your request.
6. Retention of Data
We will retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including any legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.
7. Third-Party Links
The Website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies when you visit them.
8. Children's Privacy
Our Website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have collected information from a minor, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:
• Email: reservations@villabelina.com
• Phone: +385919466369, +385919526807
• Mailing Address: Sv. Roka 8, 21253 Gata, Croatia